Privacy Policy

1. Overview

Carevista Pty Ltd ("Carevista", "we", "us", "our") operates the website carevista.com.au (the "Website"). We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, and how you can access or correct it. By using the Website, you agree to the collection and use of information as described in this policy.

2. What personal information we collect

The Website is designed to be used without creating an account or providing personal information. However, the following information may be collected automatically or voluntarily:

• Usage and analytics data — pages visited, search queries entered, browser type, operating system, referring URL, and IP address. This is collected automatically via our analytics tools.
• Contact enquiries — if you email us at hello@carevista.com.au, we will collect your name, email address, and the content of your message.
• Cookies and similar technologies — we use cookies and similar tracking technologies to analyse how visitors use the Website. See Section 6 for details.

We do not collect sensitive information as defined by the Privacy Act (such as health information, racial or ethnic origin, or financial account details) through this Website.

3. Why we collect personal information

We collect personal information for the following purposes:

• To operate, maintain, and improve the Website and its functionality
• To understand how users interact with the Website and identify areas for improvement
• To respond to enquiries submitted to us by email
• To comply with our legal obligations

We will not use your personal information for a purpose other than the primary purpose for which it was collected unless you have consented, or an exception under the Privacy Act applies.

4. Disclosure of personal information

We do not sell, rent, or trade your personal information. We may disclose personal information to third-party service providers who assist us in operating the Website, including:

• Analytics provider — for website analytics and tag management. Data may be processed outside Australia.
• Database and infrastructure provider — for hosting the Website and its data. Data may be processed outside Australia.
• Content delivery provider — for website hosting and content delivery. Data may be processed outside Australia.

These providers are engaged only to the extent necessary for the services they provide and are not authorised to use personal information for any other purpose.

We may also disclose personal information where required by law or where we have a good faith belief that such disclosure is necessary to comply with a legal obligation, protect our rights, or prevent harm.

5. Overseas disclosure

Some of our third-party service providers are located outside Australia (including in the United States). When we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle it in a manner consistent with the Australian Privacy Principles, including by relying on contractual protections.

By using the Website, you acknowledge that personal information may be transferred to, stored, and processed in countries outside Australia that may not have equivalent data protection laws. Where this occurs, we take reasonable steps under APP 8 of the Privacy Act to ensure appropriate protections are in place.

6. Cookies and tracking technologies

The Website uses cookies and similar technologies, including those placed by Google Tag Manager, to collect usage data and improve your experience. Cookies are small text files stored on your device.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of the Website may not function correctly.

7. Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification or disclosure. Our Website is served over HTTPS and we use reputable cloud infrastructure providers.

No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Access and correction

Under the Privacy Act, you have the right to request access to the personal information we hold about you and to request that we correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make such a request, contact us at hello@carevista.com.au.

We will respond to access and correction requests within a reasonable time and in accordance with our obligations under the Privacy Act. We may need to verify your identity before providing access. In some cases, we may be unable to provide access to certain information, in which case we will explain why.

9. Complaints

If you believe we have mishandled your personal information, please contact us at hello@carevista.com.au and we will investigate your concern.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Continued use of the Website after any changes constitutes your acceptance of the updated policy.

11. Contact us

For any privacy-related enquiries, please contact:

Carevista Pty Ltd
Email: hello@carevista.com.au